At Pocoluna, we aim to deliver your orders quickly and efficiently while keeping you informed every step of the way. Please review our shipping policy for details on processing times, shipping methods, and delivery expectations.
1. Order Processing
- Processing Time: Orders are processed within 1–3 business days after payment is confirmed.
- Custom or Personalized Items: May take an additional 2–5 business days for processing.
2. Shipping Methods & Delivery Times
We partner with trusted carriers to ensure your order reaches you safely.
- Standard Shipping: Delivery within 7–14 business days.
- Express Shipping: Delivery within 3–7 business days (available for select items and locations).
Note: Delivery times may vary based on your location and unforeseen factors like customs delays.
3. Shipping Rates
- Standard Shipping: Free for orders above [insert amount]. For orders below, a flat fee of [insert amount] applies.
- Express Shipping: Rates calculated at checkout based on your location.
4. International Shipping
We offer worldwide shipping to most countries. However, customs fees or import taxes may apply and are the responsibility of the customer. Please check your country’s import regulations before placing an order.
5. Tracking Your Order
- Once your order is shipped, you will receive a confirmation email with a tracking number to monitor its journey.
- You can track your order on our website or via the carrier’s platform.
6. Issues With Delivery
If your order hasn’t arrived within the estimated delivery time:
- Check the tracking information provided.
- Contact the shipping carrier for updates.
- Email us at pocccoluna@gmail.com, and we’ll assist in resolving the issue.
Damaged or Lost Orders: If your order arrives damaged or is lost in transit, contact us within 7 days of delivery to file a claim.
7. Holidays and Peak Seasons
During holidays or peak shopping periods, shipping times may be slightly extended due to increased demand.
Thank you for choosing Pocoluna! If you have further questions, please reach out to us at pocccoluna@gmail.com. ❤️